The 7 Reasons to Choose Follmann:
As an operations manager, you rely on suppliers who deliver products that achieve outstanding results. At Follmann, we believe a true, lasting partnership is about more than just products. Learn what you can expect from Follmann and why people are at the heart of our approach. Maik Schmolke, Director of Sales for Functional Solutions, and Tobias Kleeberg, Director of Sales for Design Solutions, share seven key points on what you can anticipate from a collaboration with us.
Follmann impresses users with the outstanding quality of its range of water-based printing inks, adhesives, coatings, and related industrial aids. But to optimally support our customers, we go further. We understand what they expect: excellent technical expertise, formulation and application safety, high product quality, competitive prices, reliable delivery times, and a low complaint rate.
In addition to high expertise in your field, you’ll benefit from a dedicated point of contact with us. We call this “One face to the customer.” Whether you’re seeking printing inks for your printing company, special effects for wallpaper printing, or coatings for technical textiles, our team speaks the language of your industry and understands our customers’ needs. They provide consultation with industry knowledge and technical expertise.
Our consulting process is typically very thorough, especially at the beginning. If needed, our team can also support the transition to our product range, ensuring a smooth changeover.
We match our points of contact to yours – professionally and at every level
We have specialists for unique inquiries and can connect you with any of our departments and areas of expertise. For instance, if a customer brings an environmental management specialist (EMS) to a meeting, we include our EMS consultant to ensure a comprehensive discussion.
2. We Provide Comprehensive Consulting Across Our Entire Product Range
At Follmann, we look beyond the immediate scope. Our departments are closely connected, creating an integrated network. Bringing our specialized teams together—whether for sustainability topics or regulatory matters—means we deliver consulting with a high level of expertise. Your points of contact are problem solvers, whether you're looking for furniture adhesives, printing inks, or coatings.
At Follmann, “One face to the customer” means we don’t pass customers from one department to another for different products. Instead, you receive all products from a single point of contact. However, we are always happy to connect you with our specialized departments whenever additional expertise is needed.
Frequently Asked Question: How Can We Automate Reorders?
We are also happy to advise you on logistics concepts to optimize your inventory management system. Smart caps on our Intermediate Bulk Containers (IBCs) with fill level tracking show you at any time where an IBC is located in the warehouse and how much product is still available. We can also track IBCs during transport. Companies that integrate this with their electronic inventory system always know their stock levels and when to reorder. As an operations manager, you benefit from smart packaging solutions..
3. Exceptional Follmann Service for Your Projects
At Follmann, we pride ourselves on being a reliable partner. We provide a comprehensive, worry-free package that meets the highest standards. Our products are designed to support the sustainability goals of both our customers and end-users, while also fulfilling our own commitment to environmental responsibility. From the outset of product development, we prioritize:
- Conserving resources
- Enhancing energy efficiency
- Minimizing environmental impact across the entire product lifecycle
Beyond product safety, we emphasize eco-friendly manufacturing processes, a dedication that has been recognized with the prestigious EcoVadis Gold Medal. Together with our customers, we create bespoke solutions tailored to their specific production processes and unique requirements. Whether you have questions about environmental and safety standards or need assistance optimizing your operations, we are here to help.
Take advantage of our extensive expertise in application technology. We offer support with:
- Analytical services
- Colorimetry
- Process optimization
Our guidance is prompt, straightforward, and hands-on. Together, we’ll find the best solutions—right at your site.
4. We Take a Proactive Approach to Hazardous Substances
At Follmann Chemie Group, we are committed to ensuring the highest safety standards by excluding substances classified as CMR (Carcinogenic, Mutagenic, or Reproductive Toxic) under the REACH regulation from all our product formulations.
As a customer, you can trust that CMR substances are eliminated from the outset. All our products undergo rigorous testing to ensure full compliance with regulatory requirements, providing peace of mind—especially for companies supplying international markets. At Follmann, we have extensive expertise in REACH regulations and can guide you on the necessary steps for exporting to other countries.
For example, with Oeko-Tex certification for textiles, we account for various usage scenarios, such as contact with infants, adults, outdoor applications, or occasional skin contact. Our experts are here to advise you and ensure compliance with these specific standards.
Are you, as an operations manager, planning a new installation? With our well-established connections to key machine manufacturers, we can connect you directly. Our close partnerships with these manufacturers enable us to actively support numerous product trials, ensuring a seamless process. Leverage our extensive network to maximize the success of your project.
Your advantage: Even customized products operate seamlessly on your machines.
At Follmann, in addition to our standard range, we also manufacture customised products that are precisely tailored to your individual needs.
We engage with customers on an equal footing
At Follmann, we work collaboratively with medium-sized businesses, deeply understanding their market needs. We recognize that operations managers also need to report to their management, and we often hear from our customers that partnering with us brings long-term improvements to their production processes—enhancing efficiency and significantly reducing costs. These value-driven advantages are a priority for our customers.
In addition, we support our customers with our extensive application engineering expertise. Whether it’s on-site issues, the rare complaint, or other challenges, our customers always have a direct point of contact. Our response times are also exceptionally fast: in the case of complaints, our team is on-site within 24 hours."
6. Your team can look forward to comprehensive product trainings at Follmann
Are you planning to introduce a Follmann product into your production? If so, your entire operations team will need to handle the product effectively in practice. To ensure this, your employees should be trained in the product’s application. We are happy to conduct training sessions for your technical team at our facility.
Our modern, multifunctional training center, equipped with an auditorium and a dedicated catering area, is ideal for both theoretical and practical customer training. Additionally, we carry out product testing and customer pilot projects.
7. To Conclude: We foster long-term partnerships and are committed to the industry
At Follmann, people are at the heart of everything we do. Our customers experience this in every interaction. We are dedicated to building fair, constructive, and long-lasting partnerships that drive our customers' business forward.
